Frequently Asked Questions
Everything you need to know about bringing Stix quality into your home.
What is the estimated delivery time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your wood products sustainably sourced?
Yes, at Stix, we prioritize the environment. All our wood products are crafted from FSC-certified timber and finished with non-toxic, eco-friendly glazes.
Do you offer assembly services for large items?
Many of our items feature 'Easy-Stix' assembly that requires no tools. However, for complex pieces, you can add professional assembly to your order at checkout for a flat fee.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Stix account to view real-time updates on your shipment's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.